The Assistant

Are you a member with a CAA-Quebec Home Insurance policy? You have access to 5 exclusive telephone assistance helplines—at no extra cost. 

So you can get valuable help when you need it: legal matters, identity theft, health, personal life, pet health, home maintenance, etc. Take a look. 

Get answers to your questions from a lawyer along with help for matters that come under Quebec law and involve your private life: family law, succession, moveable and immoveable property, identity theft, access to information, etc. 

Service hours: Monday to Friday, 8a.m. to 8p.m. (except statutory holidays) 

What kinds of questions can I ask? 

• Is it legal to have my ashes scattered over a body of water after my death? 

• The branches of my neighbour’s tree are touching my house. Can I force him to trim them? 

• My partner and I are common-law partners. Do I have the same rights as a married person? 

• And so on. 

Think of it as your personal problem-solver! Our agents can offer support, recommendations, and tools to help you tackle the issues of daily life. 

Service hours: Monday to Friday, 9a.m. to 5p.m. (except statutory holidays) 

What kinds of questions can I ask? 

• Which residences accept people with Alzheimer’s disease in the area where my mother lives? 

• Can you help me to find a daycare centre for my child? 

• And so on. 

For proper maintenance of your house, condo, or cottage, call on our residential advisors. They’ll help you prevent problems and offer guidance during and after an insurance loss. They can also recommend reliable contractors for your repair or renovation work.  

Service hours 

• Advice: Monday to Friday, 8:30a.m. to 5p.m. (except statutory holidays) 
• Emergency residential contractor referral: 24/7 

What kinds of questions can I ask? 

• What sort of work should I have done to keep my basement from flooding again in the event of a sewer backup? 

• A huge branch just fell and smashed one of my windows. Is there someone who can come repair it in the middle of the night? 

• And so on. 

Talk to a veterinarian or animal-care technician about any issue concerning your dog or cat: health, behaviour, feeding, travel, etc. 

Service hours: Daily, 7a.m. to 10p.m.  

What kinds of questions can I ask? 

• Can you suggest a school for my dog? 

• What precautions should I take when travelling with my dog on a plane? 

• And so on. 

An experienced nurse is always just a phone call away with advice about your health and that of your family. They can answer your questions on medical and more general matters to help you make informed decisions. The Assistant for health is a supplement to the public health service, providing quick, efficient assistance resources.  

Hours available: 24/7  

What kinds of questions can I ask? 

• My 16-month-old still isn’t walking. Should I see a specialist? 

• Is shingles contagious? Should I be vaccinated? 

• And so on. 

_{CAA-Québec Assurances refers to CAA-Quebec Auto and Home Insurance Inc., damage insurance agency. Auto and home insurance offered to CAA-Quebec members and to the clients of its group of corporations in Quebec under the name CAA-Quebec Auto Insurance or CAA-Quebec Home Insurance are underwritten by Prysm General Insurance Inc. (“Prysm”) and distributed by CAA-Quebec Auto and Home Insurance Inc. CAA-Quebec Auto and Home Insurance Inc. offers exclusively auto and home insurance products from Prysm. They are offered by CAA-Québec Assurances in Quebec only.}