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Due to weather conditions, we are receiving more calls for service than usual. We are working hard to ensure that every member is well served. To request Roadside Assistance, you can also submit a request online or via the CAA Mobile app. Make sure your app is up to date.

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CAA-Quebec Frequently Asked Questions

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We answer your most frequently asked questions

Discover here the most frequently asked questions about the products and services provided by CAA-Quebec, and their answers sorted by category.

Your questions about Roadside Assistance

Can I request two services for the same breakdown in order to increase my number of kilometres?

Why do I personally need to be present at the breakdown site?

Is there a waiting period before I can be towed?

What vehicles are eligible for Roadside Assistance?

Can I use my CAA-Quebec card to help a friend?

How does the towing service work?

Just how far can my CAA-Quebec card tow me?

I had to obtain a Roadside Assistance service from another provider. Am I entitled to reimbursement?

Your questions about the Online Account

Looking for more information about the Online Account? Have any questions about the login, features or anything else? We have the answers!

Your questions about insurance

Is CAA-Quebec an insurer?

Is it necessary to be a CAA-Quebec member to purchase insurance?

What do I gain by insuring with CAA-Quebec?

How can I file an insurance claim? 

Tips and advice that could help you

See all tips

Your questions about travel

Check out the 10 questions most frequently asked of travel agents and their useful answers. Got a few more questions? You can also visit our Before leaving section.

Your questions about our residential services

For what types of questions can I call on the Residential Advisory Services?

How does the emergency referral service work?

What is the conciliation service?

Is it true that you can analyze my quotes?

Why should I do business with a CAA-Quebec Approved Supplier?

How many calls per year am I entitled to for the Residential Advisory Services?

What is the amount reimbursed for the residential lockout service?

Your questions about our mobility services

For what types of questions can I call on the Mobility Advisory Services?

Why choose a CAA-Quebec Approved Auto Repair Service?

How many calls per year am I entitled to for the Mobility Advisory Services?

Must I be a CAA-Quebec member to visit an Approved Auto Repair Service?

How does the used vehicle appraisal service (list price) work?

What is the conciliation service?

Where can I hand in my child car seat for recycling?

Your questions about CAA-Quebec membership

What is covered by a CAA-Quebec membership?

Is my card valid from the moment I pay?

Can I cancel my CAA-Quebec card at any time?

Can I lend my CAA-Quebec card?

Can I use my CAA-Quebec card in other provinces or in the United States?

I live in Ottawa but work on the Quebec side. Can I still have a CAA-Quebec membership?

Your questions about managing your membership

Can I cancel my CAA-Quebec card at any time?

Can I cancel my monthly payments?

Can I upgrade my membership at any time?

Do I have any limitations as a new member?

What happens to my automatic renewal if I change my credit card?

Can I use my virtual card anywhere?

How can I make sure I don’t forget to renew my membership?

Your questions about the Rabais Dollars CAA rewards program

What is the Rabais Dollars CAA program?

How do I enroll in the Rabais Dollars CAA program?

What does it cost to enroll in the Rabais Dollars CAA program?

How much is a CAA Dollar worth?

Your questions about the CAA Mobile application

Please visit our Frequently asked questions – Mobile application page to know more about its various features.

Any problems? Got questions?