Rabais Dollars CAA Rewards Program Frequently Asked Questions

End of partnership with Couche-Tard

Why is this partnership ending?

Will I lose the CAA Dollars in my member account when the offer ends?

How can I continue to earn CAA Dollars?

Will there be more changes to your loyalty program?

Enrolling in the program

What is the Rabais Dollars CAA program?

How do I enroll in the Rabais Dollars CAA program?

What does it cost to enroll in the Rabais Dollars CAA program?

If I don’t want to participate in the program, can I unenroll?

How can I ensure that my personal information will remain confidential?

Earning CAA Dollars and getting discounts

How can I earn CAA Dollars?

What products and services in the CAA-Quebec network are not eligible for CAA Dollars back?

How can I get instant discounts?

Do I have to meet a certain age requirement to earn CAA Dollars or to get discounts from program partners?

I’m a new CAA-Quebec member. When can I start earning CAA Dollars and getting discounts from program partners?

If I don’t renew my CAA-Quebec membership, can I keep earning CAA Dollars or getting discounts?

I forgot to present my membership card at a participating partner. Can I still earn CAA Dollars or get a discount?

Where can I check my CAA Dollars balance?

Can an additional member check a primary member’s CAA Dollars balance?

I presented my membership card at a participating partner. Why hasn’t my CAA Dollars balance changed?

What should I do if the CAA Dollars balance in my account is incorrect?

I am a primary member of CAA-Quebec and there are one or more additional members on my account. Who owns the CAA Dollars earned on purchases from participating partners made by additional members?

I am a primary member of CAA-Quebec and my spouse is an additional member. Who owns the CAA Dollars in the event of separation or divorce?

I am an additional member on an account and I want to become a primary member of CAA-Quebec. What happens to the CAA Dollars in the member’s account?

What happens to the CAA Dollars in an account upon the primary member’s death?

How much is a CAA Dollar worth?

Is there a limit to how many CAA Dollars I can earn?

Participating partners

Where can I see the list of partners participating in the Rabais Dollars CAA program?

A participating partner changed its promotional offer, and the new offer doesn’t seem nearly as good. Shouldn’t CAA-Quebec have notified me?

Redeeming CAA Dollars

How can I redeem my CAA Dollars?

What happens if the product or service I want to purchase with my CAA Dollars is no longer available at the time of the transaction?

Can my CAA Dollars be redeemed for cash?

Is there a limit to the number of CAA Dollars that can be redeemed in a single transaction?

If I buy a product in a CAA-Quebec Travel Centre and the price is slightly lower than my CAA Dollars balance, can I get cash back?

Do CAA Dollars expire?

If I decide not to renew my CAA-Quebec membership, can I transfer my CAA Dollars to another CAA-Quebec member?

What happens to my balance if I return a product purchased from CAA-Quebec for which I earned CAA Dollars?

What happens to my balance if I get a credit or refund for a product or service purchased from a participating partner for which I have earned CAA Dollars?

What happens to my balance if a purchase for which I used my CAA Dollars is cancelled?

What happens to my CAA Dollars balance if I move to another Canadian province and become a member of another CAA Club?

What happens to my CAA Dollars balance if my CAA-Quebec membership card is lost or stolen?

What happens to my CAA Dollars balance if CAA-Quebec terminates the Rabais Dollars CAA program?

New offer in CAA-Quebec Approved Auto Repair Services

Why the change?

Is there a time limit for claiming my discount?

Will there be more changes to your program?

How can I continue to earn CAA Dollars?

Is an Approved Auto Repair Service Location entitled to decline to grant the 3% discount, up to a maximum of $100, on parts, maintenance or repairs?

Do the changes regarding our Approved Auto Repair Service Locations affect the extended warranties for members and the mediation service offered with our Approved Auto Repair Services?

Will I still be able to use my Approved Auto Repair Services gift cards even though the product was discontinued in April 2024?

Do all CAA Approved Auto Repair Service Locations offer the 3% discount?

Is the 3% instant discount valid on a CAA Battery available at Approved Battery Service locations?

Does my 3% off the purchase of a battery replace the exclusive battery price I used to have?

Can I pay for my battery with my CAA Dollars?

Any other questions?

Read the Rabais Dollars CAA Program Terms and Conditions.

Any problems? Got questions?

Rabais Dollars CAA Rewards Program Frequently Asked Questions

End of partnership with Couche-Tard

Enrolling in the program

Earning CAA Dollars and getting discounts

Participating partners

Redeeming CAA Dollars

New offer in CAA-Quebec Approved Auto Repair Services

Any other questions?

Contact us

By phone

By email

Roadside Assistance