Information on membership

Key things about your membership: 

• A CAA-Quebec membership is personal (it cannot be transferred). 

• It is valid for one year. 

• A person cannot have two active Member Accounts at the same time. 

• Only Quebec residents may join CAA-Quebec or renew their membership. 

Membership in CAA-Quebec is a privilege. We reserve the right to terminate that privilege for one or more of the following reasons:  

• Non-payment of membership fees 

• Violation of any CAA-Quebec regulation or policy 

• Excessive or improper use of services offered (e.g., Roadside Assistance) 

• Incompatibility of the member’s conduct, activities or opinions with the spirit of CAA-Quebec 

Please read our Code of Conduct or more information.   

Membership categories

Primary member

The primary member (age 16 or older) is responsible for paying the membership fees for all members linked to their Member Account. 

They pay the regular membership price. 

They are entitled to all our services and benefits, subject to the conditions of their membership option. 

Additional member

An additional member is a member linked to the primary member’s file, aged 14 or over and living at the same address as the primary member. They may however live at a different address if they are a full-time student aged 24 or under. 

They are entitled to a CAA Classic membership at a reduced price (to which they can add other options).  

They are entitled to the same services and benefits as a primary member. 

Membership options

There are several membership options to choose from! See the comparison chart to find out about the services and benefits associated with the different options. 

You can upgrade your membership at any time. Please note that conditions will apply if you require Roadside Assistance services within one week following the upgrade. 

Membership card

Your card is for personal use and non-transferable. 

You must always show it to enjoy any of our services or benefits, or those offered by our partners.

Member Account

The same Account includes the primary member and any additional members, as applicable. All these members can carry out address changes, transactions (including those involving CAA Dollars), requests for information, etc. 

You have access to an online version of your Member Account. It is called your Online Account and can be activated on our website. It includes your contact information, the number of Roadside Assistance services you have used, etc.   

Reimbursement

If you are not completely satisfied with your CAA-Quebec membership during the first 30 days following your payment, you may receive a reimbursement by calling 1-800-686-9243. The cost of any services used during this period, if applicable, and certain administrative fees will be deducted from the reimbursement. 

Starting on August 1, 2024, a $5 administrative fee will be charged for any request to reissue an uncashed cheque following a membership or Roadside Assistance reimbursement. 

This fee covers the cost of processing, issuing, labour, administration, printing, and postage of the new cheque. It will apply to members joining or renewing their membership after July 31, 2024. 

Renewal

The membership fee is reviewed annually. Collecting CAA Dollars allows you to lower the cost of your renewal (see the Rabais Dollars CAA section of our website for full terms and conditions of the rewards program). 

You can sign up for automatic renewal of your membership. Payment will be debited from your bank account or charged to your credit card, according to your preference. 

Payment

Your membership is payable in a single annual payment or 12 monthly instalments. However, if a Roadside Assistance service is requested at the time of enrollment, payment must be made in 1 instalment. 

If you choose monthly instalments, you commit to making all 12 payments, failing which your access to services will be revoked and you may be subject to legal action.