Code of Conduct and other information

Review what’s in your Account and familiarize yourself with the member Code of Conduct. Plus, find out how to stay up-to-date and enjoy your benefits to the fullest.

Privacy

Your Member Account contains the following information:

Information about your membership and membership renewal

Requests for information you have made

Information on goods, services and benefits you have obtained from us and/or our affiliates and partners

Information about any other members linked to your file

Only our employees or representatives as well as the people you have authorized have access to your Member Account. We will not disclose your personal information to our partners or to anyone else without your consent, except for our affiliated companies and providers who must perform certain tasks on our behalf.

You have the right to consult your file and, if necessary, have the information in it corrected. Given that one file includes all members linked to it, the primary member as well as all additional members can access it.

Find out more about our Privacy Policy.

Code of Conduct

CAA-Quebec’s expectations of its members

You will keep only one CAA-Quebec membership per membership year.

You will only use your Roadside Assistance calls for eligible vehicles.

You will behave respectfully and professionally when communicating with members of our team, whether online, in our centres, on the roads, or at our events. It goes without saying that we will behave in the same way with you.

You will not misrepresent a situation to obtain products and services that are not covered by your membership or to which you should not have access.

You will not attempt to bypass the regulations and policies we have put in place for our products and services.

You will not make any false or misleading claims about our products or the services we provide to you.

If you decide to withdraw and not to renew your membership, you will contact us to let us know. This will ensure that your Account is updated and that your automatic renewal is cancelled, if applicable.

As a member, you will have access to our Main Terms and Conditions page. It is important to familiarize yourself with the eligible vehicles listed on this page in order to avoid any misunderstandings as to which vehicles are ineligible for service. In any case, feel free to contact us with any questions, comments or concerns you may have.

CAA-Quebec may take action if members fail to meet our expectations

On our end, we reserve the right to downgrade your membership, not offer you the opportunity to renew, refuse you service, impose a surcharge or cancel your membership for any reason, including but not limited to you not living up to your responsibilities above or abiding by the terms and conditions listed in detail on our website.

In exceptional circumstances, we may take legal action against individuals who break the law, threaten or harass our team, members or the public, cause injury or damage CAA-Quebec property, or the property of others while on CAA-Quebec premises.